Objective of the position
The Customer Service Representative position aims to assist all our external users (students, graduates, prospects and the general public). We require collaborators with agility, good writing, empathy, service by vocation, learning attitude and results orientation.
Features
Compliance with weekly and monthly objectives, these consist of meeting 95% completion of their weekly assignments in alternative service channels such as: Telephone Central, service emails, WhatsApp and ChatBot.
Required skills and aptitudes:
- Good spelling
- Customer Service
- Assertive communication
- Detail orientation and adherence to procedures
- Adaptability and responsibility
- Empathy
- Commitment
- Agility
- Capacity for teamwork
- Management of technological resources (Outlook, Excel, Word, CRM)
Documents and process
- Send an updated resume and documentary evidence of the general and specific requirements.
- Participate in interviews and evaluations as required.
- Authorize INTEC to validate documents and obtain professional and personal references that it deems pertinent.
Modality of contracting:
- Project contract, defined by 1 year of service with full-time dedication in face-to-face mode.
Directorate of People Management (DGP-INTEC)
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