Purpose of the position:
Direct and manage the Exemplary Service Center, ensuring that students, graduates and internal clients receive comprehensive support in their academic, service and administrative requests, with a focus on continuous improvement in the quality of service and experience with Intec. Implementation of strategies to increase student satisfaction and retention.

Desired profile:

• 2 years of experience in customer service management roles and experience in leading work teams. Knowledge of help desk tools, ViciDial and CRM.
• Proven experience in improving service processes and implementing strategies aimed at customer satisfaction
• Analyze data and generate strategic reports.
• Managing multiple simultaneous projects and prioritizing tasks.

Skills

• Leadership.
• Interpersonal and communication skills
• Active listening and empathy.
• Ability to manage diverse teams.
• Problem solving and decision making.

• Supervising all daily operations of the Center, providing support through the different service channels and supervising the help desk for service management.
• Development and implementation of continuous improvement strategies to optimize the experience through our Service model.
• Monitoring satisfaction metrics using data assessment tools from systems.
• Interdepartmental coordination to achieve collaboration with all key areas of the university.
• Generate periodic reports on the Center's performance and the quality provided.
• Manage the budget allocated to the center, ensuring the efficient use of resources for the operation and improvement of the service.

Modality of contracting:

• Contract for an indefinite period and full time dedication.

Documents and process:

• Send an updated resume and documentary evidence of the general and specific requirements.
• Participate in the interviews and evaluations that are required.
• Authorize INTEC to validate documents and obtain professional and personal references that it considers relevant.

Directorate of People Management (DGP-INTEC) Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.