President of Grupo Ramos talks about the keys to business success at INTEC

FACTORS OF THE SUCCESS OF GRUPO RAMOS
BY MERCEDES RAMOS
Executive President

Firstly, a clear vision, knowing who we are and where we are going. During 45 years we have been in the retail business, generating well-being for our customers, employees, shareholders and the community in general.

We have resisted the temptation to diversify into other types of business, and we always keep in mind the well-known saying: "shoemaker to your shoes".

• An excellent team, our people, committed to our mission to always offer our customers more variety, lower prices and better service. Thanks to your unconditional support and unlimited delivery, we are the leading company in the sector.

• Solid ethical values, based on honesty, transparency, fair competition and mutual respect. We have shown that you can be successful working honestly, with clarity, complying with all laws and respecting others.

• constant innovation. In the beginning we were pioneers in fixed price, running hours and self-service. Later we opened the first hypermarket in the country. We are always at the forefront in technology, logistics, store design.

• Passion for service. We serve our clients with care, originality and attention to detail. Without customers, there is no business, they are our reason for being, and all the efforts we make, in the different areas of the company, are aimed at offering an excellent service.

• True business democracy. We never impose, we always agree. We believe in the diversity of points of view and take into account all opinions.

• Work, work and more work. This is a hard business, of a lot of sacrifice, but of great satisfactions. Today we reap the fruits of many years of effort, which have earned us the trust and preference of consumers.