Planning and Quality Management: the team behind the Strategy

SANTO DOMINGO. It was him Thursday August 3 2017 when Rolando M. Guzmán, rector of the Instituto Tecnológico de Santo Domingo (INTEC), led a letter to the community in which he announced the formal start to the process planning for the 2018-2022 Strategy. In the letter he indicated that the participación de all to define the academy vision: The goals to reach, the competencies to strengthen and values to model before Dominican society.

Since that call have elapsed eight months in which, as the Director of Planning and Quality, Alfredo Vicioso, "The process of greater participation at the level of all instances of the community: students, graduates, teachers, collaborators, managers".

Guided by the Nine-step methodology of the Balanced Scorecard Institute, the Planning and Quality Directorate of INTEC has ensured that everything is in its place for the proper development of the process. This is how they explain it Nelson Sanabia y Monalisa Pieraldi, who have given pursuit at consultations made to students, graduates, authorities and civil society, carrying on their shoulders with the work to translate lo expressed in what will be the INTEC Strategic Plan until the 2022.

“The methodology has an outline for each step of the process, from what is seen in the front office, which are the work sessions, to the back office, the work of the unit when it collects information and filters it, so that we guarantee that the data are not repeated and that the critical points come out ”, detailed Vicioso.

In addition, he emphasized that the Planning and Quality Department has focused on following the letter of the methodology taking into account the Principles of INTEC, respecting integrity, plurality de opinion and criteria of each member of the community, "Because that is what identifies us as intecianos," he stressed, while stating that the crossover methodology guarantees an almost 360-degree view of each of the aspects that are evaluated in the work sessions.

“The Balanced Scorecard is totally simple and digestible; good estructured. This methodology presents the so-called “One Page Plan " which is a tool that allows you to visualize all plans in a simple and simple way in which you can see in detail what answers each indicator, how it is related to the strategy and the objectives. If it responds to the mission, the vision and its metrics ”, said Nelson Sanabia, in charge of Indicator Management.

Meanwhile, Vicioso considered that the important thing about the methodology is four basic criteria allowing design a strategy map of the institution. “When you see it there, you know what the institution needs and how it works, then in view of that, objectives and goals are established that, making it simple, ensures the results we are looking for. It is a methodology of continuous improvement, which means that, if for some reason there is an indicator that is not working well, the same methodology is in charge of making the substitution to make the system work ”, he highlighted.

Vicioso, Sanabia and Pieraldi explained that the 2018-2022 Strategy seeks for INTEC to be an institution in which there is an exemplary service, where a favorable work environment is created so that employees want to belong to it.

“We try to make that same environment generate transformative learning experience inspiring that truly makes each member of the community proud, through clear tools and technology, virtualization, organizational culture change, innovation, knowledge development, internationalization in its different branches, either mobility, transfer y cooperation. In other words, it is to turn the institution into a integral center in which we maintain the essence of who we are, but let's be referring worldwide”Assured engineer Alfredo Vicioso.

Also, another goal is close the communication gap so that the community is always informed of the academic, scientific and administrative tasks.

Listen to the students

INTEC's Planning and Quality Directorate affirmed that the participación of the students has been very active. They stressed that the representative of the students before the Strategic Commission of the Strategy, Manuel Mendez of the career of Economy, has been a person who has identified with the work of facing the new strategy that will guide the academy in the next five years.

“It has served as a channel, which is part of what the methodology is looking for, and it has ensured that the boys know what corresponds to it. We held forums specifically for students, invaluable information was collected that has enriched the product that will eventually be our new plan. The level of integration and participation with the student group has really been a success, you can see maturity and you feel part of what we are doing, ”said Alfredo Vicioso, clearly excited.

Finally, they argued that INTEC's management is committed to converting the stay of the students in a life experience. “The methodology that we have adopted to build this plan speaks of the institutional maturity that we are experiencing at the moment.

One of the great initiatives that supports this new plan is the project of Exemplary Service, of which we will hear promptly, that he is dedicated to making being at INTEC a life experience where students feel satisfied, satisfied and that the services have it at hand, through a systematic and organized methodology ”.