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Service Support
We are here to provide warm service to our community. We are here to help you. Phone: 809-567-9271

Call us to assist you

Option 1: Information
Option 2: Requests
Option 3: Payments
Option 8: Claims for our services.
Option 10: Assistance in English.

Additional options

Service WhatsApp: 809-567-9271
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Chat Bot: 809-567-9271

Contact information of our areas

(Call 809-567-9271 + the extension for the appropriate area.)

Area of ​​Social Sciences and Humanities

Monday to Friday
8: 00 am - 8: 00 pm
Saturday
8: 00 am - 12: 00 pm
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Area of ​​Health Sciences

Monday to Friday
8:00 a.m. - 8:00 p.m.
Saturday
8: 00 am - 12: 00 pm
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Basic and Environmental Area

Monday to Friday
8: 00 am - 8: 00 pm
Saturday
8: 00 am - 12: 00 pm
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Area of ​​Economy and Business

Monday to Friday
8: 00 am - 8: 00 pm
Saturday
8: 00 am - 12: 00 pm
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Engineering Area

Monday to Friday
8: 00 am - 8: 00 pm
Saturday
8: 00 am - 12: 00 pm
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Library

Ext.
Ext. 302, 332
Monday to Friday
8: 00 am - 9: 00 pm
Saturday
8: 00 am - 5: 00 pm

Case

Monday to Friday
8: 00 am - 8: 00 pm
Saturday
9:00 am. - 1:00 pm

Community Health Center Dra. Evangelina Rodriguez

Ext. 329
Consultations Monday to Friday
8: 00 am - 8: 00 pm
Vaccination Monday to Friday
8: 00 am - 4: 00 pm

LabIntec Clinical Laboratory

Monday to Friday
8: 00 am - 5: 00 pm

LibrINTEC

Ext. 555
Monday to Friday
8: 30 am - 8: 00 pm

PRINTEC

Ext. 276
Monday to Friday
9: 00 am - 5: 00 pm

Registration

Monday to Friday
8:00 a.m. to 8:00 p.m.

Admissions Unit

Monday to Friday
8: 00 am - 8: 00 pm
Saturday
9: 00 am - 1: 00 pm

FAQ Guide

  • Admissions

    • During my first trimester, is it mandatory to select all the subjects reflected in the first trimester of my curriculum?

      It is not mandatory, however, it is recommended when meeting the prerequisites on time and following the course corresponding to the study plan. The Institutional Academic Orientation subject is the only compulsory subject to take in the first trimester and the system will not allow the selection to be saved if said subject is missed.
    • How do I know which subjects will validate me?

      The validation process of subjects is simultaneous to the admission process. The list of validated subjects is sent to you after being admitted following the approval of the coordinator and the evaluation of the subjects approved at the university of origin.
    • Do I need to make an appointment to deposit a document in Admissions?

      Yes, to regulate the flow of people served in a day, before depositing documents you must schedule an appointment, which you can schedule through the following link. calendly.com/intec-admissions/appointment-face-to-face-delivery-of-documents.

      If you have any problems, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it. and/or call 809-567-9271 option 1.
    • When will I know that I am admitted?

      The admissions unit will notify you once the admission process is complete in the weeks prior to the start of teaching. For more information, consult the admissions calendar through the following link: intec.edu.do/estudiantes/calendarios/admissions-calendar
    • To enter a Specialty, do I have to take the PAP test?

      The PAP test is only necessary to enter a Master's Degree, if you have a postgraduate degree (Specialty or Completed Master's Degree) this is exempt.
    • If I am a foreigner with temporary residence, can I pay in DOP pesos?

      No, only foreigners with permanent residence for 4 years or have Dominican parents with a copy of the birth certificate are paid in Dominican pesos.
    • When should I make my registration payment?

      Please check the rates in the following link click here.. After being admitted and selecting the subjects, the payment of the credits corresponds.
    • If I want to study again, what documents must I deposit as a graduate of INTEC?

      Please validate the admission requirements through the following link: admissions/admission-requirements
    • I still don't have the documents to complete the admission, can I get more time?

      Yes, to obtain an additional term, you must deliver proof to admissions that the document was requested and is in progress. Admissions will allow you an additional term as a commitment date for the delivery of the document.

      Admissions Hours: Monday to Friday 8:00 AM - 8:00 PM and on Saturdays from 9:00 AM to 1:00 PM.
    • Will the validated and exonerated subjects be reflected in the selection?

      The validated subjects will appear in the Reports menu in the "Record according to pensum" option by entering the process platform: processes.intec.edu.do. The subjects will be recorded in the system and you will be given the list of validated subjects.
    • Is it possible to modify the selected schedule on another day other than the one scheduled for New Entry?

      No, it is only possible to select on the date established for selection of new income. Please validate the selection calendar published on our website. /students/calendars
    • How can I apply for a student card?

      You must go through admissions.
    • What to do if I have not received my validations?

      For more information on the status of your validations, please contact us at 809-567-9271 option 1 or write to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
  • Library

    • What are the user training workshops and how can I participate?

      The INTEC Library offers this service in support of the processes of teaching, learning, research and community outreach. Through training workshops for users, we contribute to the development of information skills in the processes of access, evaluation and efficient use of the information resources available from the INTEC collections or in open access.

      The workshops are organized for groups between 5 and 20 people. Those interested must complete the application form for user training workshops [click here
    • How can I request a guided tour of the library?

      The guided tours aim to show the services offered by the BERD (Emilio Rodríguez Demorizi Library). Visits are organized for groups between 5 and 20 people, by appointment. You can request it by writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • What are the library hours?

      Library hours are Monday to Friday from 8:00 am - 9:00 pm and Saturdays from 8:00 am to 5:00 pm.1
    • What documentation do I need to submit to request a book loan?

      Students and teachers who request books in our library must present their updated card. In case of being an external person (who does not belong to INTEC) you must schedule an appointment through the following email This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • How can I access the library's book catalog?

      You can access our book catalog through the following link opacbiblioteca.intec.edu.do/
    • What should I do if I have lost or damaged a book that I had on loan?

      Communicate with EBRD staff through chat. Access the link library.intec.edu.do/
    • Chapter Scan Service, How to request it?

      Communicate with EBRD staff through chat, Access the link library.intec.edu.do
    • Being a graduate of INTEC, can I continue using the Library services?

      Yes, presenting your current card that accredits you as a graduate of INTEC.
    • What happens if the quarter ends and I have a debt with the Library?

      You will have an alert in the system that will prevent you from selecting subjects. It is a requirement not to have books or pending fines in the Library to carry out the re-registration process.
    • I am an intecian, can I consult the BERD databases outside INTEC?

      Yes, you can consult the database from outside the campus with your institutional email credentials.
    • Are thesis topic verification letters stamped?

      The EBRD does not provide this service.
    • What do I have to do to donate documents to the Library?

      Call 809-567-9271 ext. 301 or 302 or through chat at: library.intec.edu.do/
    • How can I order an e-book?

      You can request an electronic book by accessing the following link library.intec.edu.do/electronic-books
    • How can I access the library's book catalog?

      You can access our book catalog through the following link opacbiblioteca.intec.edu.do
  • service centers

    • How can I make a Claim or Complaint?

      You can make a claim or complaint by calling 809-567-9271 option 8 or writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • What are the INTEC service hours?

      Our office hours are Monday through Friday from 8:00 a.m. to 8:00 p.m. Saturdays from 8:00 a.m. to 12:00 p.m.
  • Alumni

    • How can I make a Claim or Complaint?

      You can make a claim or complaint by calling 809-567-9271 option 8 or writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • What are the INTEC service hours?

      Our office hours are Monday through Friday from 8:00 a.m. to 8:00 p.m. Saturdays from 8:00 a.m. to 12:00 p.m.
    • How do I activate my institutional email?

      You can activate your institutional email by following these steps here
    • How can I request a document or certification?

      You can make requests for documents or certification at 809-567-9271 option 2 or by writing to us at servicios@This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • Can I send another person to collect a requested document?

      Yes, you must send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. indicating the name and ID of the person who will pick up the document.
    • When should I deposit a legalized birth certificate?

      For all cases of Business students who legalize for the first time and when required from the registration and admissions addresses after validating the file.
    • How can I track the delivery of a requested document?

      You can follow up on your requests through your institutional mail, by calling 809-567-9271 option 1 or by writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it..
    • Where is the box located?

      Founders Building, near Gate 8 of the Campus.
    • What should I do immediately if my requested documents are sent to Mescyt?

      You must go to the MESCYT to pay the required taxes for legalization.
    • What are the payment methods?

      Instant payment processes
      • Avoid lines and surcharges on your balance.
      • Register your payment safely and quickly.
      • Secure your selection and benefits.
      Virtual
      • pagoweb.intec.edu.do
      Banco Popular payment button
      • Available through the Academic System to pay directly from your Banco Popular savings or checking account.
      From the payment option for services in internet banking and banking APPS
      • Register INTEC as a beneficiary in your APP or internet banking of Banco Popular or Banco BHD
      • Have your ID and password handy every time you make the payment. For security, the recorded data is not stored
      Onsite
      • Monday to Friday from 8: 00 am to 8: 00 pm
      • Saturdays from 8:00 am to 12:00 pm.
    • How can I request my graduate card?

      You can request your card by completing the following form: Service requestRemember that the document costs RD$2,000 & US$70 for foreigners.
  • Other Services

    • What should I do if I do not remember my results obtained in the English placement test?

      To consult your results you must enter the record according to the curriculum through processes.intec.edu.do, where you can verify the exemptions uploaded to the system, to identify an exempt subject that has the EI nomenclature in its grade. In addition, an email with the results of the test is sent after taking it to your institutional email. If you do not have any of the above, please contact the Evaluation and Testing Department, writing to the email This e-mail address is being protected from spambots. You need JavaScript enabled to view it..
    • What is a readmission and what do I have to do to request it?

      The Re-entry Process is enabled for those students who have been admitted to a program and who have stopped enrolling for one or more trimesters. You must do it through the student portal through the following link: /admissions/re-entry-form and make the payment corresponding to RD$2,000 pesos for Dominican students and for foreigners it is 70 US dollars. Remember that this request must be made at least three weeks before the start of the quarter in which you wish to enter.
    • What is the maximum number of credits I can take per trimester?

      A student of the grade level may take in each quarter a maximum load equal to the number of credits that corresponds to the quarter with the most credits within their study plan. For example, if the quarter that has the most credits of the entire curriculum has 21 credits, the student may take a maximum of 21 credits in any quarter. In case of exceeding said limit, you would be incurring an overcredit.
    • What is over credit?

      It is called overload when the number of selected credits exceeds the number of credits established in the quarter with the highest load in the study plan. You can obtain details on how to obtain an overcredit in Article 72 and following of the academic regulations of the degree: /institutional/regulations/regulation-academic-of-degree.pdf
    • What is the maximum time of permanence?

      A student may not remain indefinitely at INTEC. All students must complete their study plan, from the date of registration, in a number of quarters no greater than 150% of the total number of quarters consigned in their study plan. In the case of transferred students or students who change careers or programs, the maximum time spent at the Institution from the date of enrollment may not exceed a number of quarters greater than 150% of the total remaining quarters. to complete his career.
    • What is Permanence?

      It is the established time in which a student must complete their study plan.
    • How do I activate my institutional email?

      You can activate your institutional email by following these steps activate mail
    • How can I make a Degree Application?

      The Degree Application is made between the second and ninth week of the last quarter of the program or after completing the web form, through Students
    • When should active undergraduate and graduate level students Shortlist subjects?

      The pre-selection takes place in the tenth week of each quarter. Check the academic calendar here Annual calendar
    • How can I request a document or certification?

      You can make requests for documents or certification, at 809-567-9271 option 2 or by writing to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • Can I send another person to collect a requested document?

      Yes, you must send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. indicating the name and ID of the person who will pick up the document.
    • When should I deposit a legalized birth certificate?

      For all cases of Business students who legalize for the first time and when required from the registration and admissions addresses after validating the file.
    • How can I track the delivery of a requested document?

      You can follow up on your requests through your institutional mail, by calling 809-567-9271 option 1 or by writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it..
    • What key should I enter to access the academic system?

      Upon completion of admission, you will be provided with a temporary password. After Admissions processes your Admission form, you will be sent an ID and password.
    • How can I consult the academic calendar?

      You can consult our academic calendar by accessing the following link Calendars
    • After making a career change, when will I be able to select subjects from the new career to which I belong?

      Students will be able to select the subjects of the new career immediately after making the corresponding change in the System.
    • What do you consider an academic honors student?

      A student with academic honor will be considered to be:
      • Whose general academic index is 3.40 or more.
      • That he has not failed (D or F) any subject. (Any student with a record in his file of having committed serious or very serious disciplinary offenses will not be entitled to an Academic Honor Mention.)
    • Can I send someone else to pick up my title?

      Yes, for that you must send a notarial act where the power of attorney is given to that third person to withdraw the title.
    • How can I know that I have completed my study plan?

      You must validate your resume and your academic record. If you have any questions, you should consult your academic coordinator.
    • Where is the box located?

      Founders Building, near Gate 8 of the Campus.
    • What should I do immediately if my requested documents are sent to Mescyt?

      You must go to the MESCYT to pay the required taxes for legalization.
    • When do I view a validation of subjects in the system?

      The validations are not displayed in the system, they only rest on the file for degree approval purposes, in cases where an adjustment is needed in the system, the academic area must request equivalence of the subject in question.
    • What requirements must I meet to graduate with honors?

      You can not have failures of subjects. In case of being transferred or having made a career change, they cannot have failed subjects in any of the programs studied.

      In addition, you must meet one of the following scales:
      • Academic index from 3.80 to 4.00 - Summa Cum Laude
      • Academic index from 3.60 to 3.79 - Magna Cum Laude
      • Academic index from 3.40 to 3.59 - Cum Laude
    • I forgot to preselect. Does that mean I won't be able to select

      No. The fact that you have not made the preselection does not imply that you will not be able to select. However, it does have consequences: You will be allowed to select after those who did pre-select have selected. Please check the selection calendar available on the INTEC portal for more details. selection calendar
    • If I need help from a psychologist, how can I request it?

      If you need help or guidance from a psychologist, you should contact the student services department, writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • What should I do to belong to a sports or cultural group?

      You must contact student services or write to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • When can I apply for a career change?

      The career change request is from the 2nd to the 6th week of each quarter. To do so, you must complete the form enabled in www.intec.edu.do/Students
    • What is institutional mobility?

      It is the program that allows INTEC's active undergraduate and postgraduate students the opportunity to enrich their academic training, through the development of skills that allow them to live in line with the demands of today's society.
    • How to apply for an internship letter?

      To request an internship letter you must contact the academic area to which you belong or a representative of the service center. You can request it in the following ways:
      • On-site (in the academic area).
      • Telephone by dialing 809-567-9271.
      • Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • What should I do if a pending payment alert is reflected in my academic portal?

      This alert is presented in case of having a pending balance from the previous quarter, which prevents the selection of subjects. In this case of having doubts, we recommend contacting by phone at 809-567-9271 option 7 or by mail through: This e-mail address is being protected from spambots. You need JavaScript enabled to view it..
    • When is the payment sheet for the credits to be taken generated?

      This sheet is generated on the first day of teaching during the first week of the term. This will reflect the dates on which the payment must be made. You can take advantage of the prompt payment discount during the first week of teaching or divide it into two installments during the first and fourth weeks.
    • If you have INTEC - FONDESA Educational Credit, is it possible to apply to other student discounts?

      The discounts will apply only in case the person does not have a 100% educational credit. The remainder may be applied to early payment and index discounts.
    • How are the payments divided and when should I make them?

      The INTEC payment methodology is as follows:
      • Payment of 30% of the total credits during the 1st. week. Receive a 5% discount for Prompt Payment if you make full payment for your selection in the first week.
      • Payment of 35% of the total credits before the 4th. week
      • Payment of 35% of the total credits before the 8th. week
    • What are the payment methods?

      Instant payment processes
      • Avoid lines and surcharges on your balance.
      • Register your payment safely and quickly.
      • Secure your selection and benefits.
      Virtual
      • pagoweb.intec.edu.do
      Banco Popular payment button
      • Available through the Academic System to pay directly from your Banco Popular savings or checking account.
      From the payment option for services in internet banking and banking APPS
      • Register INTEC as a beneficiary in your APP or internet banking of Banco Popular or Banco BHD
      • Have your ID and password handy every time you make the payment. For security, the recorded data is not stored
      Onsite
      • Monday to Friday from 8: 00 am to 8: 00 pm
      • Saturdays from 8:00 am to 12:00 pm.
    • How can I request a tax receipt?

      To request your invoices with tax receipt, you must complete the following web form: Request tax receipt.
    • How can I request a Refund?

      You can make a refund request by completing the following web form. click here
    • What are PIES scholarships?

      El Instituto Tecnológico de Santo Domingo, INTEC, in its commitment to education as the foundation of the social, economic and cultural development of Dominican society, creates in 1987 the INTEC Program with Outstanding Students, PIES, which grants scholarships to those who with their effort have achieved high academic indexes

      The PIES is a pioneer in the recognition and granting of total and partial scholarships to young people with proven talent, coming from private and public educational centers throughout the national territory.
    • How can I request a quote?

      You can make a request for a quote by contacting the Service Center, calling 809-567-9271, option 1 or writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
    • How long does it take for a payment made to be reflected in my payment sheet or flyer?

      If you make your payment online through Web Payment or BHD Services Payment, your payment is reflected automatically. Bank transfers are applied 24-48 hours after payment has been made, depending on the order of arrival of payments.
    • Can you have two discounts at the same time?

      No, it is not possible to have several discounts from INTEC. The only discount that can be combined with others is 5% for prompt payment.